Performance Never Stops

Technical support designed to ensure continuity, precision and complete peace of mind.

HOTLINE 

Our Hotline can be reached by phone on +33 5 61 28 29 9.

A dedicated, free Hotline is available to you, with your request acknowledged and handled within one hour of your call. 

You can also report a machine breakdown by clicking the HOTLINE button at the top of the page.

AFTER-SALES SERVICE

Our After-Sales Service team consists of 20 application engineers, service technicians and travelling trainers.

With technicians based throughout the regions we serve, we can respond quickly to our customers’ needs while reducing travel times.

SPARE PARTS

SCOMO is the exclusive supplier of DN Solutions spare parts in Western France, as well as for CAZENEUVE and LISSMAC machines across the South-West quarter of France.

We also hold exclusive nationwide distribution rights for BRETON and DENER, ensuring fast access to genuine spare parts from these manufacturers.

Our Spare Parts Service commitment:

Technical Support

• Assistance with part identification, with a response within 4 business hours

• Accessible, specialist machine-tool technical support provided by a dedicated spare parts team

Lead Times

• Quotations provided within 48 hours maximum 

• Urgent orders dispatched the same day (subject to order cut-off times)

• Standard delivery: 24 to 72 hours, depending on availability

• Availability rate for critical parts: ≥ 95%

• Alternative solutions proposed within 24 hours in the event of a stock shortage

Quality

• 100% of parts comply with manufacturer standards

• Full traceability ensured for all parts supplied

• Warranty coverage applies in accordance with supplier terms and conditions

Order Tracking & Communication

• Immediate order confirmation

• Proactive updates in the event of delays or unforeseen issues

• Delivery tracking available

Thanks to the safety stock we maintain at SCOMO, we are able to dispatch the majority of standard and commonly used parts quickly.

Our goal is simple:

to keep your machines running and your production moving, without interruption.

SUPPORT & SPARE PARTS SERVICE HOURS

🕒 Monday to Thursday: 8:00 am – 12:30 pm / 1:30 pm – 6:00 pm 🕔 Friday: until 5:00 pm

SPINDLE SERVICE

Our Spindle Service provides fast, expert and long-lasting solutions to machine downtime caused by spindle or motorized spindle issues.
Because every hour of spindle downtime matters, our experts provide: 

• Accurate diagnostics and detailed analysis of wear and potential faults,

• Complete overhaul or repair (bearings, bearing housings, dynamic balancing, sensors and windings),

• Precision calibration and post-service adjustments,

• Preventive maintenance to anticipate failures and safeguard your machining cycles.

DN SOLUTIONS SPINDLES

In the event of a spindle issue, the choice is yours.

 Whether you choose the latest DN Solutions new spindle technology, a replacement spindle dispatched within 24 hours, or a cost-effective repair, DN Solutions gives you the flexibility to select the solution best suited to your needs.
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CALIBRATION, DIAGNOSTICS & MONITORING

Maintain the performance of your machine tools with comprehensive diagnostics and professional calibration.

Our experts check axis geometry, inspect flatness and perpendicularity, measure repeatability and adjust critical parameters to optimise part quality, reduce scrap and safeguard your production.

Through regular monitoring and detailed reports, each machine remains within its original tolerances, ensuring long-term reliability and performance.

This preventive, methodical service delivers stable, repeatable and controlled production—essential for demanding industries.